The live chat service is available Monday-Thursday, 9 a.m. to 1 p.m. CST.
You can find the live chat feature on the left sidebar, except on the TripleClicks homepage. Once you have clicked through to a product page you will see the chat widget. Theres also a direct link to the live chat in the Customer Care links in the page footer.
To activate the service, simply click the "Live Help" image in the sidebar to launch a new chat window. You will then be connected to a TripleClicks representative.