Let me tell you something: You definitely want good feedback on Fiverr. You don’t want negative ratings. I had a buyer turn on me once early on in my Fiverr career back in 2013 when I was overloaded and had made a couple of mistakes; they had two proofing orders in the queue and they gave me bad feedback on both, totally blowing my 100% rating. To be honest, I didnt handle the situation well. I was exhausted and overwhelmed and was overworking myself and I "defended" myself instead of just apologizing and making it right. I learned my lesson for sure.
Then I had a third negative feedback when my husband was ripping up our carpet and doing our hardwood floors and my grandpa was dying and our internet was out for a day. The buyer said I made some mistakes but would not tell me what. I made the other mistake of getting personal about my life instead of being professional. I told him about my husband and kids and internet being out. DONT DO THAT!
So basically just treat the customer well and over-deliver if you can. For example, when I do my social media gigs, I like to deliver an extra post or tweet or pin just because. When I deliver my order I also say something like, “Please let me know if you have any questions on this at all.” It makes a big difference when you treat someone well. Of course you will have those customers who are never going to be happy but 99% of them are totally reasonable.
And when they have rated you positively, make sure you leave a note back for them thanking them, telling them it was great to work with them, etc. The higher the number of your good ratings, the more sought-out you will be by future potential customers.
Its also important to work with people in a professional way because now Fiverr has an option for a buyer to give you a tip, which rocks! Ive been tipped many times and sometimes on orders that had me banging my head against a wall trying to please the buyer.
Be professional. Dont get personal. Dont make excuses for mistakes if you make them. Just fix them.
Here are some more Fiverr tutorials.
Its also important to work with people in a professional way because now Fiverr has an option for a buyer to give you a tip, which rocks! Ive been tipped many times and sometimes on orders that had me banging my head against a wall trying to please the buyer.
Be professional. Dont get personal. Dont make excuses for mistakes if you make them. Just fix them.
Here are some more Fiverr tutorials.
