Offering Good Customer Service on Fiverr or Anywhere

I was so excited to see that I was the #3 rated proofreader on Fiverr after only being on a couple of months. (The new Fiverr has come out, though, and I cant figure out how buyers can search by rating, which has slowed my business considerably).

I want to share how I do this, and its really very simple.

1. Deliver on time.
2. Communicate part one. If you cant deliver on time, let the buyer know.
3. Communicate part two. Put on your gig if you will be on vacation or taking some time off and that your delivery time has been extended.
4. Be fair. If you, for example, lower your proofing word count that you will do for one gig, give previous buyers the same rate you always gave them. Keep track in Excel.
5. Good customer service. Deliver more than you said you would. If I am proofing a book that is already on Amazon, I like to post a review as a bonus for the buyer. If I am to pin one image for one gig, I like to pin more than that if the content is well in line with my Pinterest followers.

What are your secrets to WAHM success?